At First Step House, "We help people build lives of meaning, purpose, and recovery," and we are dedicated to this mission.
Looking for flexibility? Join our team and enjoy a standardized 36-hour work week.
- Pay Ranges $40,000 from $42,333.84 per year
The Admissions Assistant is the first point of contact for individuals and their families seeking treatment services, and for clients arriving for admission. They greet and welcome incoming clients and guide them through the initial steps of the admissions process, coordinating with the Admissions and Recovery Support Staff teams, greet walk-in visitors in a consistently kind, patient, and empathetic manner, providing information about our programs and eligibility requirements, and directing potential clients to sources of funding assistance and other community resources. They will assist in monitoring the fax inbox, responding to records requests, and generally assisting potential clients or their families who are seeking treatment. They will assist with other administrative tasks as assigned by the Admissions Manager, and work in alignment with the priorities of the Director of Clinical Services, the Quality Assurance team, the Executive Team, and the Board of Directors.
Our full-time benefits include:
- Generous paid time off allowance which increases with tenure
- 15 observed holidays a year including your birthday
- 401k employer matching
- Dental, Vision, Life Insurance, Medical
- Opportunity for annual merit increase and annual bonus
- Team environment with an exceptional work culture
Duties to include but not limited to:
- Responsible for understanding and demonstrating outward mindset in work duties and interactions.
- Greet and welcome incoming clients, guide them through the initial steps of the admission process. Alert the admissions team of the client's arrival, print the client's packet, informed consent and pre-screen and review with the client.
- Provide accommodation to prospective clients who need assistance to complete intake packet.
- Receive and respond to in-person inquiries in a consistently thorough, kind, and compassionate manner.
- Assist in creating and maintaining documentation specific to the Admissions department.
- Provide overall support for the Admissions department, to include job-sharing as necessary.
- Strong interpersonal and professional boundaries.
- Data entry and tracking referral logs, waitlists, etc..
- Knowledge of and coordination with community resources specifically SUD resources.
- Mediation/ Conflict Resolution skills/ Crisis Management skills MI, de-escalation tactics, etc..
- Problem-solving and critical thinking skills.
- Managing incoming communications and records requests phone calls, fax, mail, etc.. Must be able to prioritize multiple pathways of communication in person, phone calls, community partners, staff, etc.
Education and Experience:
- Associates degree, at a minimum, preferred.
- Education and/or experience in the behavioral health field preferred.
- 2 years administrative and/or clinical experience, at a minimum, preferred.